This criterion is in 3 parts:

(i) Appropriateness of the choice of interviewee
0 The choice of interviewee is not appropriate
1 The choice of interviewee is appropriate

(ii) Appropriateness of interview questions
0 There is no record of the interview
1 The interview questions are partially appropriate
2 The interview questions are appropriate, but not probing enough
3 The interview questions are appropriate and have sufficient depth

(iii) Comprehensive record of the interview
0 There is no record of the interview
1 There is a partial record of the interview, or a complete header
2 There is a partial record of the interview and a complete header OR a complete record and an incomplete header
3 The interview record has both components complete


(i) Appropriateness of the choice of interviewee

Who should I interview?

The suitability of the interviewees is very important.

The primary Interviewee SHOULD be:
An 'expert' - someone who is knowledgeable about the IT system AND the issue(s)

The secondary interviewee MAY be a user or someone who has some experience with the IT system and/or the issue.

You MUST NOT interview:
  • A student under the age of 18; it should not really be a student from the school.
  • An ITGS teacher; you should avoid any teacher that teaches ITGS

How many interviews do I need?

Criterion N is all about the analysis of the interview(s). If you do more than one interview, it is easy to group together the key ideas from the two interviews and compare and contrast the responses. This is much easier than trying to analyse one interview. Try to have one PRIMARY interview with an expert and one or even two more secondary interviews.

What interview methods should I use?

All interviews have to be transcribed or a summary given. You can:
  • conduct an online interview using real-time chat - make sure that you save the chat so that you can tidy it up and present this as a the transcript;
  • email interview so that all the responses are recorded in the email; however you should do a follow-up interview to ensure that your questions are 'probing' enough
  • have a face-to-face so record this using garageband or Audacity so that you can transcribe it later
  • telephone/VoIP-Skype - again, make sure that you record this and then transcribe.

(ii) Appropriateness of the interview questions

3 marks should be awarded to high quality questions that are:
  • Mainly focused on the issues.
  • Are 'open'
  • Are able to elicit from the interviewee reasons, causes, implications and evaluations through the wording of the question themselves or follow up questions.
  • The questions are specifically formulated and appropriate for the interviewee.


Hopefully, other aspects of the issue may arise from the interview/s and hopefully will and lead to a ‘new relationship' required for the highest mark in O.

If an email interview is conducted, then students are STRONGLY advised to look at the responses and see if follow-up questions are required to ensure that the interviewee has given detailed responses. Sometimes interviewees refer to resources such as blog entries - If this is the case, then the student should read these resources carefully and then get back to the interviewee with a probing question that will help clarify the information. These resources could be used/quoted if appropriate but only in addition to quotes from the interviewees - as ideally the responses should come from the interviewee themselves.



What goes in the header?

The purpose of the interview header is for the teacher to be able to identify, find and check with the interviewee, and to check that the interview is recent and has been done by the student in a location they could get to.


If the interview was conducted by email, there should be enough information in the header for the interviewee to be traced award the marks for the header, even if the email address is not present (ideally it should be).


  • Name
  • Company & Position in company
  • Contact details (address including country); telephone number
  • Time and place of interview (if email, then ideally email address given).